GalaxySwap Shipping Agreement
All orders made Sunday-Thursday are processed the same day if not ordered then they will begin processing Sunday. Standard items arrive in 8-12 business days after processing.
Some orders can take up to 20 business days.
Tracking info is provided via emails and you can track your order at any time, but please keep in mind that we are shipping from our manufacturer through EMS
shipping so once you receive your tracking, wait a few days for it to update. This is because EMS tracking will not update until it has received its first scan near you, but from the time you receive your tracking number it should arrive within 12-20 business days.
Custom orders turn around time is 25-28 business days including shipping. Max turn around time is up to 90 business days.
Custom orders that pass a 60 day processing period are immediately investigated.
Upon conclusion of the investigation a refund to the customer may apply.
We reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page.