How long does shipping take?
The average shipping time is 8-15 business days after the item(s) have finished processing. Our max delivery period is 20 business days for standard items and our custom items is 25-28 business days, but can potentially take up to 60 business days. This is because our items are all hand crafted and ship from our manufacturer to reduce the cost to you, and improve quality. The shipping policy is also located here: https://galaxyswap.com/pages/shipping
How do I track my order?
On our site, we have an Order status page where you can put in your order number and it will let you know where your order is. You should also receive an email with a tracking number and tracking link.
Do you guys accept returns/Cancellations?
This is our refund policy: https://galaxyswap.com/pages/refund-policy
How long until my tracking updates??
Up to 8 days, usually tracking will update within 2-3 days. Most of the the time you receive a tracking update until the package is scanned by EMS. This does not mean the package has not been shipped! If you have received a tracking number then that means that your item(s) have left us and is on the way!