FAQs

How long does shipping take?

8-15 days is our average shipping time. Our max delivery period is 20 days, for standard items. This is because our items are all and crafted and ship from our manufacture. 

How do I track my order?

On our site, we have an Order status page that you can put it your order number and it will let you know where your order is. You should also receive an email with a tracking number and tracking link.

Do you guys accept returns/Cancellations?

This is out refund policy https://galaxyswap.com/pages/refund-policy

How long until my tracking updates??

Up to 8 days. Usually 2-3 days for me personally. most of the the time you receive your tracking number before it is scanned by EMS. It normally takes around 3 days so don't worry. :)